Profile For more than 10 years, Computer Gallery has been providing systems rosetta stone
management services for small- and medium-sized companies in the Palm Springs, CA area. As networks get more complex, most home businesses are not equipped to deal with their own ever-increasing IT needs . The Company can offer services to operate as an entire outsourced IT department. Situation Before purchasing N-central, the Company managed network devices for a set monthly charge. They furnished excellent reactive service but did not have the sophisticated tools for visibility into a network. This meant they could only fix isolated issues as they occurred, rather than maintaining an issue-free network. To provide the proactive network services that their clients demanded, the Company needed to constantly monitor the status of a complete network and fix issues before they could happen. Opportunity the Company needed to provide managed services. Owner, Joe Popper consulted the True Profit Group to counsel the best technical solution. True Profit Group conducted an exhaustive analysis of Learn Spanish
all the managed service offerings available and seriously advised that they purchase N-central to get the'best bang for the buck'. Solution N-central supplies the Company with the ability to provide remote, active management services and is compatible with all major network service applications. Using N-central for network monitoring, the Company can charge clients for remote monitoring and then customize additional services as needed. Their clients economize on emer- gency IT calls and the Company increases income options, service quality and trustworthiness. Benefit the Company installed N-central quickly and began selling the services to clients immediately. 'Within a month, we were able to validate the solution as a cash generating tool,' expounded Popper. One of their first successes was with a performing arts theatre. Their ticket system had failed on a Sat., but the Company was cautioned and fixed the issue remotely, without their buyer ever having to worry. 'Had we not fixed the problem, ticket sales for a sunday Tom Jones concert could have been severely impacted'. Without N-central, it could have been a big money loss for the client - but the Company corrected the problem before it became an issue and before the client knew it. Rosetta Stone Spanish Latin America
About N-able N-able Technologies is a big supplier of service management software that manages information technology and security services from a business perspec- tive. Our product delivers availability, performance reporting, security event and business service management to multiple buyers or locations through a central Web console. N-able's product line is distributed thru a world partner network of system integrators, outsourcers and value-added resellers developing IT services from reactive to proactive to managed.
2011年4月10日星期日
Computer Gallery System Management Case Study
0 评论:
发表评论